We build Web services, but before that we use a lot of services around the Web. And while we believe the service itself is certainly the most important aspect, there is another critical factor: customer service.
Customer service isn’t a real feature until you absolutely need it. We can take as an example a hosting service’s customer service: [...]
Most people would think procrastination is our worst enemy and while it certainly isn’t a good behaviour, I think there’s one thing worse than it: wasting time doing something you think is useful, even though it isn’t.
Not all the time-wasters are born equal. Generally speaking there are 3 different ways to waste time:
Totally useless You waste time [...]
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